Beyond Human Error: Modern Investigation Fundamentals

Most investigations stop at human error. That's where the real work begins. Beyond Human Error is a self-paced course that changes how you think about workplace investigations — not by handing you a new checklist, but by giving you a new lens. This isn't a certification, and it won't make you a fully trained investigator. What it will do is challenge the biggest myth in investigations: that human error is ever really the answer. Across four short modules, you'll learn why investigations stop too early, why people's choices almost always make sense to them at the time, how easy it is to shut someone down without meaning to, and what it actually takes to fix a system instead of just blaming a person. What's inside: Module 1: Strong vs. Weak Investigations Module 2: Work as Imagined vs. Work as Done Module 3: Interviewing for Understanding Module 4: Systems and Corrective Actions Each module includes short video lessons, a real-world applied worksheet, a key takeaways summary, and a knowledge check — all self-paced, so you can move through it on your own schedule. About your instructor: Jim Ball is the founder of the Operational Learning Institute, with a background leading investigation and human performance programs at Genentech, Lonza Biologics, and Takeda Pharmaceuticals. He holds an MBA from Northeastern University and a BS in Physics from Boston College.